Managing vs Meeting Expectations

Have you ever been on a project and heard the expression "managing expectations"? This is usually a phrase that is bandied about along with "pie in the sky" and "designing the Rolls Royce". This is the expression I hear most often when a project is realizing that what the client wants...what the client expects... can't be done. And so they set out to manage expectations. In my book, that's failure, and I'd like to explain why. 'E' is for Emotion When you start out to change a business, you think about the capabilities that the business needs to ... more ...

A user story - in video

Wire-framing is God's gift to requirements gathering.  Its true.  I'm a recent convert to formally including a wireframe in the design/requirments process.  Why this sudden conversion?  The discovery of a tool that makes it almost child's play to explore your options: balsamiq.  Here is my top-5 list of why wireframing, and balsamiq in particular, is awesome: with a wireframe tool, I can whip up a "sketch" of the screen(s) for a particular user story in less than an hour the process of wireframing is the first test of the requirements and highlights very quickly when the requirements aren't ... more ...