Managing vs Meeting Expectations

Have you ever been on a project and heard the expression "managing expectations"? This is usually a phrase that is bandied about along with "pie in the sky" and "designing the Rolls Royce". This is the expression I hear most often when a project is realizing that what the client wants...what the client expects... can't be done. And so they set out to manage expectations. In my book, that's failure, and I'd like to explain why. 'E' is for Emotion When you start out to change a business, you think about the capabilities that the business needs to ... more ...

A simple response

I've spent the better part of a year now doing nothing but business development.  Its a rough sport and don't ever let anyone tell you differently.  The hardest part is definitely 'the void'.  That place that your emails go to.  That place that your voicemails go to.  That place that seems to suck in all the people that you're trying to talk to.  I suppose I can understand, its easier to ignore a request that you've decided you can't or won't deal with than it is to have to disappoint someone.  But it certainly doesn't feel like it on the ... more ...